Not in love with your new purchase and request order modifications? Please contact our customer service team, we’d be more than happy to help you sort your issue out and find the best solution!

IMPORTANT NOTE

 Since your order is printed just for you, we aren’t responsible for refunds or exchanges due to incorrect fit issues. Buyers assume all risks when choosing the variant and size of their purchase. To better help you choose the right size, we have provided a size chart on each product page.

Order Modifications or Cancellation

Within 24 hours since your order placement, you can contact our customer service team and request an order modification or cancellation. In terms of cancelling, please bear in mind that a fee of 10% on your order value will be deducted to the total refund amount. 

After that time frame, we’ve already started working on your order and you’ll no longer be able to modify or cancel it.

Damaged/Incorrect Order

At Custom1s, we are doing our best to ensure product quality and order accuracy. However, it might rarely happen that you receive a damaged item, poor-quality printing or incorrect product. If the case happens to you, we guarantee 100% satisfaction by offering you a free replacement order or a refund on the affected items.

 All we need is your order number and a clear photo showing either the incorrect item, the poor quality of the print or the damaged area of the item. Please email us at [email protected] and our helpful support staff will organize a reprint or a refund for you!

To return your items, you should contact our customer service team for further instructions. Please bear in mind that you will take responsibility for paying the returning fee.

Kindly ensure that:

+ The item is purchased within the last 60 days.

+ The product is unwashed, unworn and unused.

Order not received

If your item has not arrived within 40 days after your order placement, kindly contact us at our Contact Us page for a free replacement order or a full refund of your purchase. 

Please note that this policy is not applied if you provide us with incorrect shipping information on your order(s) and/or missed parcel deliveries. Also, it takes approximately one week – three months to receive your parcel back for re-dispatch depending on the shipping arrangement. Modified details should be sent to our email [email protected] in the prompt time.

Shipping delay during Covid-19

The consequences of this pandemic are enormously spreading out the entire world, especially with logistic companies, who can not ensure the prompt delivery time. Therefore, we do hope to receive your understanding of the late shipment. During this time, we will make our efforts to urge the shipping courier to fasten the procedure at the highest. Please note that it might take an extra period of 14-20 days longer than usual.